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In an online survey, only a third of public school parents said they were very satisfied with their engagementLAURA ISENSEE | DECEMBER 1, 2017, 12:28 PM  Public schools get low marks on what brings parents the most satisfaction, according to a new study from researchers at Rice University and Texas A&M.The researchers asked parents nationwide what makes them satisfied with …

Study: Public Schools Get Poor Grades On Community Engagement Read More »

In an online survey, only a third of public school parents said they were very satisfied with their engagement Laura Isensee – Public schools get low marks on what brings parents the most satisfaction, according to a new study from researchers at Rice University and Texas A&M. The researchers asked parents nationwide what makes them satisfied with their …

Study: Public Schools Get Poor Grades On Community Engagement Read More »

12/31/2017By: Vikas Mittal Net promoter score, engagement, satisfaction. The list of customer metrics continues to grow, but which is the most indicative of a firm’s financial growth, and which is just a fad? Research points to a clear winner Recently, one of my academic colleagues said: “Customer satisfaction is so yesterday. There are so many new …

Which Customer Metric Best Predicts Financial Performance? Read More »

By Alison DeNisco – District Administration, February 2018 1/26/2018 Parents rate family and community engagement as the most important driver of satisfaction with their child’s school—but districts frequently fail to offer them a voice in the education system, according to a recent study from Rice University. Of 7,200 public school parents surveyed, only 34 percent said …

Report: Parents Value Engagement, But Say Schools Fall Short Read More »

By: Vikas Mittal Nonprofits often fall into the trap of satisfying internal needs, alienating their most important stakeholder: the customer Nonprofit organizations differentiate themselves from traditional businesses by their profit focus. Of course, businesses are customer-focused—they exist to make money from their customers. Nonprofits believe they exist to fulfill a mission and vision and to …

​What For-Profit Businesses Can Teach Nonprofits About Customer Satisfaction Read More »

Florida’s deadly school shooting has, once again, shone a spotlight on the importance and relevance of safety in schools. Sadly, all too soon, the spotlight will dim.During the 2015-2016 school year, nearly 40 percent of American schools reported at least one student threat of physical attack without a weapon, and 9 percent reported such a …

Mittal, Sridhar: The Urgent Matter Of School Safety Read More »

By Staff | March 16, 2018 Oil and gas companies looking to increase sales during times of higher oil prices would do well to consider customer satisfaction—in addition to technical solutions—according to a new collaborative study. Published by the Collaborative for Cubes, the 2017 Energy Benchmark Study found a steadily increasing association between customer satisfaction and sales …

Oil And Gas Customer Satisfaction Leads To Increased Sales Read More »

Marketing experts create a five-part model to measure customer commitmentBy Leonard Klie The three-dimensional model for measuring customer loyalty, they said, was taken from employee-commitment studies and then applied to customer loyalty research. This is a problem because people view their commitments to their jobs differently than their commitments to brands, according to Vikas Mittal, a …

Business Schools Suggest New Loyalty Metrics Read More »

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